Glipsy Support

Email help@wicklightlabs.com and we'll reply as soon as we can.

How is the medicine level worked out?

From the doses you log and each medicine's half-life and time to peak on its prescribing information. It's an estimate, not a blood test. In the app, tap the ⓘ next to the level for the details and sources.

I'm not getting reminders

Check that notifications for Glipsy are on in the iPhone's Settings → Notifications → Glipsy, and that "Remind me" is on for the medicine in Glipsy's Settings.

Moving to a new phone

Your log stays on your phone and isn't in iCloud. In Glipsy, open Settings → Save a backup, keep the file in Files, then on the new phone open Settings → Restore from a backup. Progress photos aren't in backups.

Apple Health

To change what Glipsy can read or save, open the Health app, tap your profile, then Apps → Glipsy.

Restoring Pro

Open Settings in the app and tap Restore Purchases.

Cancelling

Subscriptions are managed in your Apple Account settings. The free features keep working after you cancel.

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